Frequently Asked Questions
Q. What is Easy Pay?
A. Easy Pay is a method to pay your Association membership dues by which ISTA collects the payment
directly from members through automatic deductions from a checking or savings account or by credit card or personal check.
Q. Why am I being asked to pay my Association dues in this manner?
A. Your elected ISTA Board of Directors determined it’s in the best interest of the Association and its members to be proactive and remove district payroll departments from the dues collection process. Education associations across the country are making similar changes and in some cases have been forced to do so by state legislative action.
Q. When does Easy Pay begin?
A. Easy Pay will begin with the start of the 2013-14 school year. The first withdrawal will take place on September 20, 2013.
Q. Do I have to re-enroll in Easy Pay every year?
A. No. Once you have enrolled in Easy Pay and your first payment is successfully processed, there is no requirement to re-enroll.
Q. Is my financial information secure?
A. Yes. Once the financial information is entered into the membership system, the system retains your information; however, the account numbers are blanked out so that employees working with that system only see the last four digits of your account number. Your account number cannot otherwise be retrieved and will be securely stored. It’s as simple and secure as online shopping.
Q. Are there multiple payment schedules?
A. Yes. You can select one of the following options for making payments:
Deducted from a checking or savings account; or
- Deducted from a checking or savings account in September; or
- Charged to a credit card in September; or
- Paid by personal check remitted to ISTA no later than October 1.
- Mail checks to: ISTA Lockbox, 2650 Reliable Parkway, Chicago, IL 60686-0026.
Q. If I select monthly payments that will be deducted from a checking or savings account, on what date will payments be withdrawn?
A. Payments will be withdrawn on the 20th day of each month. If the 20th falls on a non-business or non-banking day, the payment will be withdrawn from your account on the next available business day.
Q. What happens if my personal and/or financial information changes after I’ve completed the Easy Pay Enrollment Form?
A. Please contact ISTA through one of the following methods to update your information:
- For financial changes, call ISTA at 800-382-4037 and select the Easy Pay option.
- For personal information changes, log in to the website and update your address, email account information and phone number.
Q. If I am paying local association dues, how will my local association be reimbursed for those dues?
A. ISTA remits payments back to local associations on a monthly basis.
Q. Where can I call with questions?
A. Call ISTA at 800-382-4037 and select the Easy Pay option or email firstname.lastname@example.org.